Effective date: August 21, 2025
PawPass Connect is built to help pet care facilities in the United States run compassionate, well-organized businesses. These Terms and Conditions (the “Terms”) explain your responsibilities and ours when you use our software, websites, or related services (collectively, the “Service”).
PawPass Connect provides a software platform to pet care facilities—such as daycare, boarding, training, and grooming operators—located in the United States. Facilities may provide access to their customers (“Pet Parents”) through our portals. We do not directly contract with Pet Parents for animal care services and do not provide animal care services ourselves.
By creating an account, signing an order, or accessing the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms. Pet Parents who access the portals made available by a Facility agree to use the portals solely in connection with services provided by that Facility.
Platform ownership. The Service (including all software, source code, object code, models, workflows, designs, interfaces, templates, documentation, and all related intellectual property) is owned by PawPass Connect or its licensors. All rights not expressly granted to you are reserved.
License grant. Subject to these Terms and payment of applicable fees, PawPass Connect grants the Facility a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the subscription term to access and use the Service for the Facility’s internal business operations and to provide portals to Pet Parents solely in connection with the Facility’s services.
Restrictions. You will not (and will not allow others to): (a) reverse engineer, decompile, or attempt to discover the source code or underlying ideas of the Service (except to the limited extent permitted by applicable law); (b) rent, resell, sublicense, or time-share the Service; (c) use the Service to build or benchmark a competing product or service, or publicly publish performance results without our prior written consent; (d) bypass rate limits or access controls; or (e) remove proprietary notices.
Facility Staff must use the Service only as directed by their Facility, protect login credentials, and respect the privacy of Pet Parents and other Staff members.
Pet Parents must provide accurate pet and contact information, review Facility policies directly with the Facility, and immediately notify the Facility of any changes to pet health, vaccinations, allergies, behavioral concerns, or emergency contacts.
You agree not to misuse the Service. Prohibited activities include:
Facilities agree to pay subscription and usage fees described in an Order Form or invoice. Fees are non-refundable unless stated otherwise. We may change pricing with at least 30 days’ written notice for renewals or new subscription periods.
Payment processing is handled by Stripe and is governed by the Stripe Services Agreement. Unless explicitly stated otherwise in an Order Form, the Facility is responsible for its business charges, refunds, disputes, and chargebacks involving Pet Parents. Pet Parents authorize Facilities to initiate charges according to the Facility’s posted policies.
When you provide a phone number or email, you consent to receive service-related messages (including automated notifications) from PawPass Connect on behalf of the Facility. Message frequency varies; standard carrier rates apply. Reply STOP to discontinue SMS messages and HELP for assistance. Facilities are responsible for honoring opt-out requests made directly to them and for complying with applicable messaging laws and carrier requirements.
The Service may include AI Features such as automated tagging, summaries, suggested actions, and analytical insights. AI Features may produce incorrect, incomplete, or misleading outputs. You are responsible for reviewing outputs before relying on them, and you remain solely responsible for decisions you make, actions you take, and outcomes for pets, Pet Parents, and your business.
To improve the Service, we may use aggregated and de-identified usage patterns and operational telemetry (for example, feature performance, error rates, and generalized interaction data). We do not use Facility Content for third-party advertising.
We employ commercially reasonable safeguards, including encryption in transit, credential hashing, access controls, and monitoring. Facilities must maintain appropriate local safeguards (such as secure devices, unique passwords, and staff training). Facility administrators are responsible for ensuring their account credentials and authentication settings remain accurate and protected. You must notify us promptly at admin@pawpassconnect.com if you suspect unauthorized access.
You are responsible for all activity that occurs under your accounts. Accounts are designed to protect against unauthorized access, and we do not bypass security controls without verified consent. If you lose access to the administrative account used to manage your Facility, PawPass Connect may be unable to retrieve, reassign, or otherwise access your existing records.
The Service integrates with third parties (for example, Stripe for payments and Twilio for messaging). Your use of those integrations is subject to the providers’ terms and policies. Facilities are responsible for ensuring their use of integrations complies with applicable laws and their own customer agreements. PawPass Connect is not responsible for third-party outages, changes, or interruptions.
Beta Features may be provided at no additional charge (unless otherwise stated), may be changed or discontinued at any time, and may not be supported. Beta Features are provided “as is” and “as available,” and may contain bugs or errors. You assume all risks associated with your use of Beta Features, including any harm to data, workflows, or business operations.
We aim to keep the Service available 24/7, but occasional maintenance or unexpected outages may occur. We may modify or discontinue features with reasonable notice when feasible. Unless an Order Form explicitly includes a service level agreement (SLA), no specific uptime or availability commitment is guaranteed.
If a change materially reduces core functionality for a paid Facility, the Facility may terminate with written notice within 30 days of the change for a prorated refund of pre-paid fees for the unused portion of the then-current subscription term.
Force majeure. PawPass Connect will not be liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including acts of God, natural disasters, labor disputes, power or internet outages, governmental actions, war, terrorism, civil unrest, supplier failures, or third-party service interruptions.
The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. PawPass Connect is not a veterinary practice, legal advisor, or insurer. Facilities are solely responsible for animal care decisions, regulatory compliance, and emergency preparedness.
To the fullest extent permitted by law, PawPass Connect and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or business interruption, arising from or related to the Service. Our total liability for direct damages will not exceed the fees paid to us by the affected Facility in the twelve (12) months preceding the event giving rise to the claim.
Facilities agree to indemnify and hold harmless PawPass Connect, its affiliates, and their respective officers, directors, employees, and agents from claims, damages, or expenses arising out of (a) the Facility’s use of the Service, (b) Content submitted to the Service, (c) any violation of these Terms, or (d) disputes between the Facility and its Pet Parents. Pet Parents agree to indemnify us for claims arising from their misuse of the portals or violation of applicable laws.
We may suspend or terminate access immediately for violations of these Terms, security concerns, non-payment, or legal obligations. Facilities may terminate by providing written notice; fees already paid remain non-refundable unless otherwise stated. Provisions that by their nature should survive termination—such as payment obligations, intellectual property ownership, confidentiality (if applicable), indemnification, warranty disclaimers, limitations of liability, and dispute resolution—will remain in effect.
These Terms are governed by the laws of the State of Georgia, without regard to conflicts of law principles. You and PawPass Connect agree to resolve any dispute through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in Fulton County, Georgia. Either party may seek injunctive relief in court to protect intellectual property or confidential information.
Class action waiver. To the fullest extent permitted by law, disputes must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of a class or representative proceeding.
We may update these Terms periodically. Material updates will be communicated via email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
You may not use the Service if you are (a) located in a country subject to U.S. embargo, (b) designated on any U.S. government restricted-party list, or (c) otherwise prohibited from receiving the Service under applicable export control or sanctions laws. You agree to comply with all applicable export and sanctions laws in connection with your use of the Service.
The Facility may not assign or transfer these Terms, in whole or in part, without PawPass Connect’s prior written consent. PawPass Connect may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, or otherwise upon notice to you.
PawPass Connect will not use a Facility’s name or logo in marketing materials without the Facility’s prior written permission, except where required by law or as necessary to identify the Facility within the Service (for example, within a Facility’s own portals).
If you have questions or need to report a concern, please contact us at:
PawPass Connect
Email: admin@pawpassconnect.com
Location: Georgia, United States