Effective Date: July 17, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and PawPass Connect ("we", "us", "our") governing your access to and use of the PawPass Connect web application and all related services (collectively, the "Service").
By creating an account, or by accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference into these Terms. If you do not agree, you must not access or use the Service.
Account Creation: To use the Service, you must register for an account and provide information that is accurate, complete, and current. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
Account Security: You are solely responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. PawPass Connect cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Facility Responsibility for Staff Accounts: Facilities are responsible for managing their staff's access to the Service, including the creation and termination of staff (sub-account) credentials. The Facility is liable for all actions taken by its staff members within the Service.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
Payment processing services are provided by Stripe and are subject to the Stripe Services Agreement. By agreeing to these Terms, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.
For Facilities: If you are a Facility, you agree to pay any applicable subscription fees for the Service. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with 30 days prior notice to you.
For Clients: PawPass Connect does not directly charge Clients for any services. All service fees (for boarding, daycare, grooming, etc.) are set and charged by the Facility. By providing your payment method to a Facility through the Service, you authorize that Facility to charge your payment method for services rendered, in accordance with that Facility's own terms and billing policies.
By providing your phone number and email address, you consent to receive automated service-related communications from PawPass Connect on behalf of your Facility. This includes SMS reminders, appointment updates, payment notifications, and other account-related messages. Message frequency will vary. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
Our Intellectual Property: The Service and its entire contents, features, and functionality (including but not limited to all software, text, displays, images, video, and audio, and the design thereof) are owned by PawPass Connect, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or exploit any portion of the Service without our express written permission.
Your Data Ownership: You (or your Facility) retain full ownership of the User Content you input into the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and display your User Content solely for the purpose of operating, providing, and improving the Service.
We may suspend or terminate your account and bar access to the Service immediately, without prior notice or liability, at our sole discretion, for any reason whatsoever, including but not limited to a breach of these Terms.
If you wish to terminate your account, you may do so by contacting us. Deactivation disables access but does not automatically delete your data, as it may be essential for a Facility's business records. Please see our Privacy Policy for details on data deletion and anonymization.
All provisions of the Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, regarding the Service's reliability, availability, or suitability for your purposes. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, in no event shall PawPass Connect, nor its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
You agree to defend, indemnify, and hold harmless PawPass Connect and its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.
You and PawPass Connect agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration will take place in Fulton County, Georgia. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice before any new terms take effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us:
Email: admin@pawpassconnect.com
Location: Georgia, United States