Effective date: July 17, 2025
PawPass Connect is built to help pet care facilities in the United States run compassionate, well-organized businesses. These Terms and Conditions (the “Terms”) explain your responsibilities and ours when you use our software, websites, or related services (collectively, the “Service”).
PawPass Connect provides a software platform to pet care facilities—such as daycare, boarding, training, and grooming operators—located in the United States. Facilities may provide access to their customers (“Pet Parents”) through our portals. We do not directly contract with Pet Parents and do not provide animal care services ourselves.
By creating an account, signing an order, or accessing the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms. Pet Parents who access the portals made available by a facility agree to use the portals solely in connection with services provided by that facility.
Facility Staff must use the Service only as directed by their Facility, protect login credentials, and respect the privacy of Pet Parents and other Staff members.
Pet Parents must provide accurate pet and contact information, review Facility policies directly with the Facility, and immediately notify the Facility of any changes to pet health, vaccinations, or emergency contacts.
You agree not to misuse the Service. Prohibited activities include uploading malicious code, scraping or attempting to gain unauthorized access, impersonating others, violating intellectual property rights, or using the Service for unlawful, harmful, or harassing conduct.
Facilities agree to pay subscription and usage fees described in an order form or invoice. Fees are non-refundable unless stated otherwise. We may change pricing with at least 30 days’ written notice. Payment processing is handled by Stripe and is governed by the Stripe Services Agreement. Pet Parents authorize Facilities to initiate charges according to the Facility’s posted policies.
When you provide a phone number or email, you consent to receive service-related messages (including automated notifications) from PawPass Connect on behalf of the Facility. Message frequency varies; standard carrier rates apply. Reply STOP to discontinue SMS messages and HELP for assistance. Facilities are responsible for honoring opt-out requests made directly to them.
We employ commercially reasonable safeguards, including encryption in transit, credential hashing, access controls, and monitoring. Facilities must maintain appropriate local safeguards (such as secure devices, unique passwords, and staff training). You must notify us promptly at admin@pawpassconnect.com if you suspect unauthorized access.
The Service integrates with third parties (for example, Stripe for payments and Twilio for messaging). Your use of those integrations is subject to the providers’ terms and policies. Facilities are responsible for ensuring their use of integrations complies with applicable laws and their own customer agreements.
We aim to keep the Service available 24/7, but occasional maintenance or unexpected outages may occur. We may modify or discontinue features with reasonable notice when feasible. If a change materially reduces core functionality for a paid Facility, the Facility may terminate with written notice within 30 days of the change for a prorated refund of pre-paid fees.
The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. PawPass Connect is not a veterinary practice, legal advisor, or insurer. Facilities are solely responsible for animal care decisions, regulatory compliance, and emergency preparedness.
To the fullest extent permitted by law, PawPass Connect and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or business interruption, arising from or related to the Service. Our total liability for direct damages will not exceed the fees paid to us by the affected Facility in the twelve (12) months preceding the event giving rise to the claim.
Facilities agree to indemnify and hold harmless PawPass Connect, its affiliates, and their respective officers, directors, employees, and agents from claims, damages, or expenses arising out of (a) the Facility’s use of the Service, (b) Content submitted to the Service, (c) any violation of these Terms, or (d) disputes between the Facility and its Pet Parents. Pet Parents agree to indemnify us for claims arising from their misuse of the portals or violation of applicable laws.
We may suspend or terminate access immediately for violations of these Terms, security concerns, non-payment, or legal obligations. Facilities may terminate by providing written notice; fees already paid remain non-refundable unless otherwise stated. Provisions that by their nature should survive termination—such as confidentiality, indemnification, warranty disclaimers, and limitations of liability—will remain in effect.
These Terms are governed by the laws of the State of Georgia, without regard to conflicts of law principles. You and PawPass Connect agree to resolve any dispute through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules in Fulton County, Georgia. Either party may seek injunctive relief in court to protect intellectual property or confidential information.
We may update these Terms periodically. Material updates will be communicated via email or in-app notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
If you have questions or need to report a concern, please contact us at:
PawPass Connect
Email: admin@pawpassconnect.com
Location: Georgia, United States